FAQ

I bought more than one item, but I got them separately in the mail on different days. Why is this?

Many of our products come from different suppliers, so they are not shipped from the same location or are produced on different days.

How long does it take to ship my order?

Production time is normally 2-4+ business days. During the holiday season (Mid November – December), production times increase to 5-7 business days. The day an order is placed is day 0. The next business day is day 1 of the SLA.

Estimated delivery timelines are 3-5 business days for flat rate & 2-3 business days for USPS Priority. 

REFUND POLICY

Because all items are made to order, there are no returns or exchanges unless you receive a defected item. Be sure to view size charts and descriptions of items before purchasing.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at nxtlvlprep@gmail.com with a clear photo of your damaged item. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Feel free to contact us for any return questions at nxtlvlprep@gmail.com

Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

SHIPPING POLICY 

Please be aware that due to COVID-19, shipping times may be longer than usual.

Contact Us

nxtlvlprep@gmail.com